Shipping Policy

Last updated: November 02, 2026

Thank you for shopping at Silk Fold. This Shipping Policy explains how we process and deliver orders placed on https://silkfold.store. We aim to deliver your products quickly, safely, and efficiently. We currently ship within the United States only, using trusted carriers.

Where we ship

• We currently ship to addresses within the United States only.
• We do not ship to P.O. Boxes if a carrier cannot deliver to them; if delivery fails for this reason, we will contact you to update the address where possible.
• Please ensure your shipping address is complete and accurate at checkout. Address errors may delay delivery.

Order processing

• Orders are processed within 3-4 business days (Monday-Friday).
• Orders placed after the 5:00 PM EST (GMT-05:00) cut-off, or on weekends or public holidays, begin processing on the next business day.
• Business days exclude Saturdays, Sundays, and public holidays.
• During peak periods, promotions, or high order volume, processing may take slightly longer. If a significant delay is expected, we will do our best to notify you by email.

Shipping methods & delivery times

• Standard Shipping (United States): 4-9 business days after your order ships
• Estimated total delivery: up to 13 business days from order (processing 3-4 + shipping 4-9)
• Delivery times are estimates only and begin after your order has been processed and handed to the carrier.

Shipping costs

• Orders $50 USD or more qualify for free standard shipping within the United States (applied automatically at checkout when eligible).
• Orders under $50 USD ship for a flat rate of $6.99 USD.
• Sales tax: Silk Fold does not charge customers any sales tax of any kind. Order totals are product price plus shipping only. We do not add state, local, VAT, GST, or similar tax charges at checkout.

Order tracking

• Once your order ships, you will receive a shipping confirmation email with tracking information when available.
• You can also use our Order Tracking page or email support@silkfold.store with your order number.
• Please allow up to 24-48 hours after the shipping confirmation for tracking details to update in the carrier system.

Where orders ship from

• Silk Fold orders ship from: 44224 Sterling Hwy #3, Soldotna, AK 99669, USA.
• The registered office of IREX MEDIA US LLC is 7901 4th St N, Ste 17196, St. Petersburg, FL 33702, USA. That Florida address is for company registration and legal mail. It is not the ship-from warehouse for customer parcels.
• Neither address is a walk-in retail storefront.

Undeliverable packages & address issues

• If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to claim the package, we will contact you.
• Additional shipping charges may apply to re-ship an order returned as undeliverable for reasons outside our control.
• If we cannot reach you within a reasonable time, we may refund the product cost minus original outbound shipping (where applicable) at our discretion.

Lost, delayed, or damaged shipments

• Delivery times may vary due to carrier delays, weather, customs (if ever applicable), peak season congestion, or other external factors.
• Silk Fold is not responsible for delays caused solely by carriers or events outside our reasonable control.
• If your tracking shows no movement for an extended period, or your package arrives damaged, contact us promptly at support@silkfold.store with your order number and photos so we can help investigate.

Order changes & cancellations before shipping

• If your order is still being processed and has not yet shipped, contact us as soon as possible. We can often cancel or update the order before it leaves our facility.
• Once an order has shipped, address changes may not be possible and are subject to carrier rules.

Returns related to shipping

Returns and refunds are governed by our Refund Policy. Please review that policy for eligibility, timelines, and proof requirements.

Contact

Questions about shipping? Contact us with the same business identity published across this site:

Legal entity: IREX MEDIA US LLC
Brand: Silk Fold
Registered office: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702, USA
Ship-from address: 44224 Sterling Hwy #3, Soldotna, AK 99669, USA
Email: support@silkfold.store
Phone: +1 786 927-6074
Hours: Monday-Friday, 9:00 AM-5:00 PM (ET)