Contact Us

Questions about products, orders, shipping, returns, or payment? Contact Silk Fold through the channels below. These are the same legal name, email, phone, and addresses we publish on About, Legal Notice, and our store policies so customers and Google Merchant Center see one consistent business identity.

Emailsupport@silkfold.store
Phone+1 786 927-6074
Hours (ET)Monday-Friday, 9:00 AM-5:00 PM
Saturday-Sunday: Closed
Websitehttps://silkfold.store

Business identity (matches store policies)

Brand name: Silk Fold

Legal entity: IREX MEDIA US LLC

Customer support email: support@silkfold.store

Customer support phone: +1 786 927-6074

Official website: https://silkfold.store

If a message asks you to pay a different company name, personal account, or card by chat, treat it as suspicious and confirm with us before sending money. Our payment method is direct bank deposit, explained in the Payment Policy.

Addresses and how we use them

Ship-from address (fulfillment)
44224 Sterling Hwy #3
Soldotna, AK 99669
United States

Customer orders ship from this address. Use this address when you need to know where packages leave from.

Registered office (company registration)
IREX MEDIA US LLC
7901 4th St N, Ste 17196
St. Petersburg, FL 33702
United States

This Florida address is the registered office of IREX MEDIA US LLC. It is for company registration and legal mail. It is not a walk-in store.

Neither address is a retail showroom. Do not mail returns to either address unless we specifically instruct you in writing for an approved return case.

Support hours (ET): Monday-Friday, 9:00 AM-5:00 PM (Saturday-Sunday closed)
Order cut-off: 5:00 PM EST. After cut-off or on weekends, processing begins the next business day.

Send a message

Fill out the form below. We aim to reply within one business day during support hours. For order help, include your order number.

Or email support@silkfold.store · Call +1 786 927-6074

Shipping, returns, and operations (quick facts)

  • United States shipping only
  • Free shipping on orders over $50 · Flat $6.99 under $50
  • Processing: 3-4 business days · Delivery after ship: 4-9 business days · Estimated total: up to 13 business days
  • Returns within 14 days only for wrong dispatch or defective items (photo + video proof required)
  • Buyer's remorse / change-of-mind / general preference returns are not accepted
  • Cancel before shipping for a full refund when the order has not yet shipped
  • Payment: direct bank deposit (see Payment Policy)

Shipping Policy · Refund Policy · Payment Policy · Order Tracking · Legal Notice · About Us