FAQ
Answers about Silk Fold products, shipping, returns, payment, and who operates the store. These match our published policies and business identity pages.
What products do you sell?
Silk Fold sells phone and cable accessories: USB-C and Lightning cables, chargers, wireless pads, stands, car mounts, clips, trays, organizers, and related everyday tech accessories. We do not sell bedding or unrelated fashion categories on this store.
Who owns and operates Silk Fold?
Silk Fold is the brand. The legal entity is IREX MEDIA US LLC. Official website: https://silkfold.store. Support email: support@silkfold.store. Phone: +1 786 927-6074. Registered office: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702. Orders ship from 44224 Sterling Hwy #3, Soldotna, AK 99669. Full details: Legal Notice and About Us.
Do you offer free shipping?
Yes. Orders $50 USD or more ship free within the United States (applied automatically at checkout when eligible). Orders under $50 ship for a flat rate of $6.99 USD. See our Shipping Policy.
How long does delivery take?
Orders are processed within 3-4 business days and typically delivered within 4-9 business days after shipping inside the United States. Estimated total: up to 13 business days. Business days exclude weekends and public holidays. Cut-off is 5:00 PM EST.
How do you ship orders?
We ship with trusted carriers and provide tracking once your order ships. We currently ship within the United States only. Tracking tips are on the Order Tracking page.
Can I return an item if I change my mind?
No. Buyer's remorse, change of mind, and general preference returns are not accepted. Returns within 14 days of delivery are only for wrong dispatch by Silk Fold or a defective product, and you must email support@silkfold.store with your order number plus clear photo and video proof. Full rules: Refund Policy.
Can I return or exchange items for other reasons?
Only wrong dispatch or defective products qualify. Customer selection mistakes (wrong length, connector, quantity, or product) and “I no longer want it” requests are not eligible. Unshipped orders can usually be cancelled for a full refund. See the Refund Policy.
How do I pay?
Orders are paid by direct bank deposit. Card checkout is not the current payment method on this store. Follow the steps on our Payment Policy page and include your order number with your transfer notes where requested.
Do you charge sales tax?
No. Silk Fold does not charge customers any sales tax of any kind. Your total is the product price plus shipping only. Full payment details: Payment Policy.
How can I contact support?
Email support@silkfold.store or call +1 786 927-6074. Hours: Monday-Friday, 9:00 AM-5:00 PM (ET); Saturday-Sunday closed.
Legal entity: IREX MEDIA US LLC
Ship-from: 44224 Sterling Hwy #3, Soldotna, AK 99669
Registered office: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702
